Terms and conditions

The Safety Distribution online shop (the “shop”) is operated by the company named in the “Operator of the online shop” box above (the “Seller”). These Terms and Conditions apply to the use of the shop and to orders placed through the shop or through our sales agents.

The shop is intended exclusively for businesses and other professional buyers purchasing in the course of their business (B2B). We do not sell to consumers for private use; therefore the special rules on consumer contracts – such as the 14-day right of withdrawal – do not apply.

Where different terms are agreed in writing for an order, the individual agreement prevails on that matter. The Buyer’s own general terms apply only if the Seller has expressly accepted them in writing.

Prices can be seen and orders placed only with an approved company account. On registration we ask for the company’s identification and billing details and the details of the contact person. The Seller activates the account after a check; activation does not automatically mean deferred payment or a credit limit.

A company account can also be created by the Seller’s sales agent on the Buyer’s behalf. In that case the contact person receives an e-mail link to set a password and can sign in only afterwards.

The Buyer is responsible for ensuring that the account and orders are used only by persons authorised to act for the company, that company, billing and delivery details are kept up to date and that sign-in details are kept confidential. Any suspected unauthorised use must be reported immediately. An order placed from the account – including an order placed by the Seller’s agent at the Buyer’s request – binds the Buyer.

Descriptions, photos, size charts and stock data help with choosing. Colours may differ slightly depending on the screen and the production batch, and stock data is indicative and may change until the order is confirmed.

For personal protective equipment, choosing the right product – based on the risk assessment, the working conditions and the manufacturer’s instructions – is the responsibility of the Buyer (employer). Professional information on the site and from our agents is guidance and does not replace the employer’s risk assessment. Certificates and declarations of conformity are provided on request where the manufacturer supplies them.

Prices are shown according to the price category assigned to the company account. For international company accounts prices are shown in euro (EUR); Romanian accounts see prices in lei (RON) and Hungarian accounts in forint (HUF). The currency shown in your account applies to the order and the invoice. Main prices are net, excluding VAT; the VAT amount is shown on a separate line in the cart, at checkout and on the invoice.

The applicable VAT depends on the Buyer’s registered office and tax status. For companies registered in another EU member state with a valid intra-Community VAT number, the invoice may be issued under the reverse-charge mechanism (without VAT) as provided by law; this is indicated at checkout and on the invoice.

The shipping fee is calculated at checkout according to the chosen shipping method, before the order is sent. The price of logo personalisation is not included in the product price: we confirm it after checking the logo, before production starts (see section 9).

The margin set by the Buyer in the “My selling prices” feature serves only the Buyer’s own calculations; these prices are not offers by the Seller and are not shown to the Buyer’s customers.

In the case of an obviously incorrect price (for example a typo or system error), the Seller is not obliged to deliver at the incorrect price; we will offer delivery at the correct price or cancellation of the order.

Orders are placed through the cart and checkout. In the size table (matrix) on the product page, quantities for several sizes and colours can be entered at once. On the “Quick order” page the cart can also be filled by item code or from a CSV file.

At checkout the Buyer chooses the delivery address, the shipping and payment method, checks the items and the total, and sends the order with the “Place order” button. Data can be corrected at any time before sending.

The “Quick order” option in the cart uses the delivery address, shipping method and payment method of the Buyer’s last order. The interface shows these details before sending. Once a quick order has been sent, these details can no longer be changed in the shop; change requests may be sent to the agent or to the e-mail addresses below, and the Seller is not obliged to accept them.

After the order is sent we send an automatic e-mail confirming receipt. The contract is concluded when the Seller confirms the order (by e-mail or by changing the order status to a “confirmed” type status) or ships the goods. If a product is unavailable or the order needs to be changed, we contact the Buyer; we do not substitute products or charge additional fees without the Buyer’s consent.

A quote request (the “Request a quote” button or the contact form) is not an order; the Seller’s quote is valid for the period and on the terms stated in it.

The Buyer may choose from the payment methods enabled for its account. Deferred payment, payment terms and any credit limit are agreed individually in writing.

Invoices are issued electronically by the Seller in the Oblio invoicing system; they can also be viewed in the account under “Invoices”. For bank transfers, please state the invoice number as the payment reference.

In the event of late payment the Seller may charge statutory late-payment interest and the fixed compensation for recovery costs, and may suspend further orders until the debt is settled. If you receive an unusual request in our name to change bank details, please verify it by phone.

Goods are sent to the delivery address given in the order, by GLS courier in Romania and by Magyar Posta in Hungary; the methods and fees available for the order are shown at checkout. Delivery times given are indicative.

On receipt the Buyer checks the number and condition of the parcels. Visible damage must be recorded in the presence of the courier and reported immediately with photos and the order number. Quantity discrepancies and hidden damage must be reported in writing within 3 working days of receipt.

Risk passes to the Buyer when the goods are handed over to the Buyer (or to the recipient it designates). Partial deliveries are made only with the Buyer’s consent.

For defective products, shortages or incorrect deliveries, write to your agent (in the account, on the “My agent” page) or to info@safety-distribution.eu / admin@safety-distribution.eu, stating the order number, item code and quantity and attaching photos. We examine the claim based on the product, documentation and conditions of use; the remedy may be completing the delivery, replacement, repair, a price reduction or a refund.

Statutory warranty rights cannot be limited. The terms of the manufacturer’s guarantee are set out in the product documentation.

Products without defects can be returned (commercial return) only on terms agreed in advance with the Seller, in the original, undamaged packaging and in resaleable condition. Products personalised with a logo, made individually or to order cannot be returned unless defective.

Personalisation is requested from the cart: the Buyer uploads the logo (PNG, JPG, SVG, PDF, AI or EPS, up to 20 MB) or chooses it from the logo library, then selects the technique, position, logo size and the number of pieces to personalise.

The final price of the personalisation is given by our team after checking the logo. The order can be placed immediately together with the personalisation, but production of the personalisation starts only after the Buyer accepts the price and – where needed – the mock-up. If the file is not suitable for production, we consult the Buyer.

The Buyer warrants that it is entitled to use the uploaded logos, trade marks and graphics and indemnifies the Seller against any related third-party claims. Minor differences in colour, size and position compared with the accepted mock-up may result from the technique and material and do not constitute defects.

The Seller is liable for proven direct damage caused by breach of contract, up to the net value of the order concerned. To the extent permitted by law, the Seller is not liable for loss of profit or for indirect and consequential damage.

These limitations do not apply to damage caused intentionally or by gross negligence, or to breaches resulting in injury to life, body or health, and do not affect liability that cannot be limited by law.

Products must be used and stored according to the manufacturer’s instructions. We are not liable for damage resulting from improper use, wrong product choice or improper care. In the event of force majeure, performance deadlines are extended by the duration of the impediment; we will inform the Buyer without delay.

The content of the shop (texts, photos, graphics, software) is the intellectual property of the Seller or of the right holders – for example the manufacturers; manufacturers’ brand names and logos are trade marks of their owners. The content may be used for the Buyer’s own purchasing; copying for commercial purposes, automated downloading or republishing requires prior written permission.

Activities that disrupt the shop, circumvent security measures or access other accounts without authorisation are prohibited. In such cases access may be restricted or terminated.

Information on the processing of personal data is given in the Privacy policy, and on cookies in the Cookie policy.

You can contact us with questions and complaints at info@safety-distribution.eu / admin@safety-distribution.eu or on the Contact page; we respond on the merits within a reasonable time.

The parties will first try to settle disputes amicably. If this fails, the court competent under the applicable law has jurisdiction.

The Seller may amend these Terms and Conditions; amendments take effect on publication and apply to orders placed after they take effect. For each order we record which version of the Terms and Conditions and the Privacy policy the Buyer accepted. The current version is available with the date and version number shown at the top of the page.